Refund policy

At Bohem Rugs, we try our best to satisfy you with every purchase. Below is our detailed Return and Refund Policy to guide you through the process.

Return Policy

You have 30 days after receiving your rug to request a return.

Return Eligibility:
Rugs must be returned unused, in their original packaging, and in the original condition as received.

Condition of Returns:
We do not accept damaged or dirty rugs.

We will not accept rugs that are sent to us without first contacting us for approval.

Return Process:
To initiate a return, please email us at info@bohemrug.com or submit a ticket through our ‘Contact Us’ page for detailed instructions.

Return shipping costs are the customer's responsibility.

Inspection:
Please inspect your rug upon arrival. If the rug received is defective or damaged, or if you received any other rug, contact us immediately so we can address the issue.

Refund Policy

Refund Eligibility:
Refunds will be processed only after the returned rug has been received and inspected to confirm it meets our return criteria.

If approved, a full refund will be issued via the original payment method.

Refund Timeline:
We will notify you once we’ve inspected the return and confirmed the refund.

Refunds that are approved will be granted within 10 business days. However, there is a possibility that your bank/credit card company may take some time to process the refund.

Order Cancellations:
Order cancellations are accepted within 12 hours of placing an order and only if the shipping label has not yet been created.

Extended Time Frame:
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@bohemrug.com. 

Your satisfaction is our priority, and we are here to assist with any questions or concerns regarding your rug purchase.

BohemRugs Team