Frequently Asked Questions

Rug Information

Are all your rugs hand-knotted?

Yes, all our rugs are hand-knotted, showcasing traditional craftsmanship.

Are your rugs washed and ready for immediate use?

Yes, all rugs are cleaned and ready for use upon delivery.

Are the size dimensions of Turkish and Persian rugs accurate?

Yes, all dimensions are accurately provided on the product page.

Do you work with interior designers?

Yes, we welcome collaborations with interior designers.

How should I care for my rug?

We recommend professional dry cleaning. However, some rugs can be vacuumed using the lowest setting.

Are there any special care instructions for hand-knotted rugs?

Trim loose fibers with scissors instead of pulling them. Blot spills immediately with a white cloth—avoid rubbing. Rotate the rug regularly for even wear and protect it from direct sunlight to prevent fading. For deep cleaning, professional service is recommended.


Ordering and Payment

What payment methods do you accept?

We accept PayPal and Paytr.

Do I need to pay for shipping?

Standard shipping is free. There may be additional expenses for express shipping.

Can I cancel my rug order?

Yes, cancellations are allowed within 12 hours if the shipping label hasn’t been created.

Can I change my delivery address after placing an order?

Yes, address changes are possible within 2 business days after shipment. Additional fees may apply afterward.


Shipping and Delivery

Do you offer international shipping?

Yes, we ship internationally.

How can I track the status of my rug order?

A tracking number will be provided to monitor your rug shipment.

Who is responsible for shipping costs?

Standard shipping is free; the customer covers express shipping and any return shipping.

Can I change the delivery address after the rug has shipped?

Yes, within 2 business days after shipment, with potential additional charges.


Returns and Exchanges

Do you accept exchanges?

We accept exchanges within 30 days as long as the rug is unused and in its original condition.

What is your return policy?

You can return your rug within 30 days. The rug must be unused and should be returned in its original packing.

How do I initiate a rug return?

Contact us at info@bohemrugs.com or through our Contact Us page for return instructions.

Who covers the return shipping cost?

The customer is responsible for return shipping costs unless the product was damaged during transit.


Refunds

When will I receive my refund?

Refunds are processed within 10 business days after the returned rug has been inspected and approved.

How will I know if my refund is approved?

We will notify you once we’ve inspected the returned item.

What should I do if my refund is delayed?

If more than 15 business days have passed since your refund was approved, contact us at info@bohemrugs.com.